How does this work?
1) Complete our short form to see if we can support your specific needs. In 1-2 business days, we will then reach out to you for any additional information and proceed with discussing the next steps. If we cannot assist you, or feel you need a different type of treatment, we will give you feedback and provide you with referral options.
2) Your APRN will discuss whether routine in-person or virtual appointments, or an asynchronous treatment modality is appropriate for you. For private pay patients, payment is due prior to appointments being scheduled, or a monthly payment fee can be discussed. We require all private pay clients to have a credit, debit, or HSA card on file with us for payment. Failure to pay or a repeated declined card will result in termination of treatment unless fixed in a timely manner.
3) Your APRN will maintain communication with you on a secure, HIPAA-compliant platform (Patient Portal or VSee), review any labs/tests that were ordered, and work with you to determine which treatment, if any, is appropriate.
4) If you are prescribed medication, we will send it to the pharmacy of your choice and follow up to make sure you picked it up. If there are any issues with picking up your prescription, please notify your provider as soon as you can.
5) If you are running low on your prescription before we reach out, simply send your APRN a message on VSee or the Patient Portal and they will review the prescription and contact the pharmacy to get it ready for you within 1-2 business days. Same day prescription requests are not provided unless it is determined necessary by the APRN.
6) If you do not maintain consistent communication with your APRN, or have an outstanding balance, you will be discharged and will not receive new prescriptions or services from our practice. In the event that this happens, we will provide you with referral options for you to contact.
Please Note: Please notify your APRN that you are running low on medication before you run out, to ensure you do not run out of your medication. At this time, controlled medications (benzodiazepines, stimulants, opioids, sleep-aids, etc. are not prescribed, and are carefully reviewed on a case-by-case basis).
Do you accept insurance?
Proud to serve Husky Clients
At this time, Michael accepts only accept a limited number of Husky Health clients. He is an out-of-network provider for all other health insurance plans. You are responsible for paying our full service fees per appointment, or a recurring monthly membership fee. Please note: Many PPO/POS insurance plans do provide some reimbursement for mental health care from an out-of-network provider, so you may get a substantial portion of our fees reimbursed from your insurance company, depending on your specific plan. we would be happy to work with you to optimize insurance reimbursement if you do have out-of-network benefits and can provide you with all the necessary documents.
Messan is in-network with Aetna, Cigna, Oxford and United Healthcare if you would like to maximize your insurance benefits. He also accepts private pay/out-of-pocket patients and is telehealth only.
How do we communicate?
You can email us directly for routine, non-emergent, and non-clinical methods of communication. We ask that any confidential information be sent directly to us on a secure messaging platform. We currently are using the patient portal on Kareo (soon to be Tebra) and secure app VSee for messaging and virtual appointments. When you become a webAPRN patient, your provider will explain which communication platform to use.
Please note: VSee is reserved for only messaging with your provider, not initiating video calls. If you initiate video calls, this can result in discontinuation of services. Please note: We typically respond on the same day or next day to messages Monday through Friday 9AM - 5PM EST), but sometimes it can take 2-3 business days. If you cannot wait for our response and it is an emergency, please call either 911 (medical), 988 (mental health), 211 (non-emergency community support), or proceed to the nearest emergency room.
How long do I need to see an APRN?
Treatment typically ends at a mutually agreed upon time when the goals of treatment are satisfied. You may choose to end treatment at any time by notifying us that would you like discontinue services and/or cancel your membership. In certain situations, we may decide to discuss the possibility of ending treatment. Such situations may include: non-payment of appointments/membership, frequently missed appointments, poor communication (not returning phone calls/emails/messages). In addition, we may decide that outpatient service is not the appropriate treatment modality for you, and recommend a more appropriate level of care, especially if we deem that you are unsafe. In any circumstance, once your treatment has ended we will provide you with a 30-day supply of medications (if you are taking any), help you find a new provider, and be available for 30 days for urgent matters. If you wish to return to our platform, or continue to receive alternative treatments, we resume memberships and/or appointments on a case-by-case basis.
Is my information confidential?
Please refer to our Privacy Policy. We will not reveal any information regarding what happens within the work that we do together unless you have signed a release of information. Please review our privacy policy and terms of services carefully before using this platform. There are times where we can break confidentiality if our provider thinks you are in danger of harming yourself or others and/or are gravely disabled. APRNs are obligated by law to notify the authorities of this. Additionally, in the state of Connecticut, APRNs are mandated reporters for several types of abuse, neglect, and/or exploitation. This includes:
Reporting any suspected child abuse or neglect to the Department of Children and Families' (DCF) Child Abuse and Neglect Careline or a law enforcement agency
Reporting any suspected person with intellectual disability who has been abused or neglected to the director of the Office of Protection and Advocacy for Persons with Disabilities
Reporting any suspected resident in a long-term care facility who has been abused, neglected, exploited or abandoned, or is in a condition that is the result of such abuse, neglect, exploitation or abandonment to the Commissioner of Social Services
Reporting any suspected elderly person who has been abused, neglected, exploited or abandoned, or is in a condition which is the result of such abuse, neglect, exploitation or abandonment, or who is in need of protective services to the Commissioner of Social Services
Provider Time Off
Periodically, your provider will take time off for conferences, sick/personal time, sabbatical, and/or leisure. We will do our best to notify you on this website and via secure message in advance. In the event you need to be seen while your provider is off, we will assist in arranging you to be seen by another provider, or determine if it can wait until the provider is back based on your needs. Please note: Our providers are off on the following holidays:
Thanksgiving, Christmas Eve & Day, Good Friday, Easter, New Year’s Eve & Day, Independence Day, Labor Day, Memorial Day, Presidents’ Day, Lincoln’s Birthday, Indigenous Peoples’ (Columbus) Day, Juneteenth and all other federal/state-observed holidays.